Council Housing Allocation Policy

We aim to provide good quality housing services at all times. We are continuing to deliver our full range of housing services in a slightly different way. There is a range of information relating to housing services available on our website, so it is worth checking whether you can access the service or information you need through the website.

If you do need to contact us you can do this by phone on 0303 123 1012 or by emailing your local housing office.

If you are homeless please contact us to discuss your needs. Contact details and more information are found on our Homelessness - How can we help? page.

The council's Housing Allocation Policy aims to:

prioritise those with the most need
respond to local needs
make best use of the available housing
achieve and maintain stable communities
have a clear and fair process that complies with the law

Who is on the waiting list

There are around 13,000 applicants on the HomeFinder housing register. This is made up of applicants with a range of housing needs, including:

statutorily homeless
living with friends or family
private sector tenants

Over the last year statutorily homelessness applications has gone up from 2,134 to around 2,500.

If you are interested in finding out more about how we let vacant council housing including sheltered housing, you can download the following documents

As well as the Allocation Policy we have eight Local Letting Plans which make sure we can respond to local housing needs and circumstances.

If you are homeless or threatened with homelessness see our Homelessness pages.