Over the past four days the council have responded to 582 requests to undertake emergency repairs, an average of 145 per day. This a 93% increase from the typical daily emergency repair request rate in 2022.

In response, the repairs team have been, and will continue to, prioritise emergency repairs.

Some households will require more than one visit as an immediate repair is not always possible. Support and advice to tenants will continue to be provided and repairs will be completed as soon as possible.

It also means the service will not be responding to non-emergency repairs for the foreseeable future and residents are asked to delay reporting them. They will deal with any backlog of non-emergency repairs in early 2023.

Over this weekend, it is anticipated there will be an increase in the number of calls linked to burst pipes.

In response, the number of employees working on Saturday and Sunday to deal with the calls has been increased substantially.

There is useful information on the Scottish Water website about how best to protect your pipes.