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Terms and conditions
Please note that all fitness class timetables run indefinitely and are subject to variation or cancellation during public and school holidays.
Our Health and Fitness, ACE, and Activage members have the privilege of booking up to 7 days in advance, while our pay-as-you-go customers can secure their bookings up to 5 days ahead.
If you give four hours’ notice or more of a cancellation, your booking will be moved to another available time. If no suitable time is available, you will receive a full refund.
If you fail to give four hours’ notice of a cancellation or do not turn up for a pre-booked class, you will not receive a refund for the lost booking. Members and Activage card holders will be charged a £2.50 cancellation fee. If you have an outstanding payment (say a £2.50 cancellation for a class) you may be refused the booking or access to the class until you have paid the outstanding amount.
A customer who pre-books a class but has failed to turn up for the scheduled start time will forfeit their spot to another customer in full-capacity situations.
Bookings are non-transferable. Any customer arriving more than five minutes late will be denied access to the class for health and safety reasons and to prevent disruption to other customers.
We cannot always guarantee the teacher mentioned will take the class due to sickness and holidays.
All class participants must register at reception or kiosk.
