Housing repairs
We're currently experiencing a high volume of repair requests, so responses may take longer than normal. We will contact you to arrange the repair or book an inspection as soon as possible.
Please only contact us again if your issue becomes urgent.
Thank you for your patience and understanding.
Burst pipes and broken boilers
For more information on burst pipes and broken boilers, visit our Burst pipes and broken boilers page.
Dampness and condensation in your home
For more information on dampness and condensation, visit our dampness and condensation information page.
Tenant responsibility
Before reporting a repair, please refer to our Housing Repairs policy and the Tenants guide to repairs which details repairs that are the tenant's responsibility. Some of these include:
- decorating and minor plaster repairs
- damage caused by neglect or carelessness
- floor coverings (excluding floorboards and concrete)
- fixtures and fittings (e.g., curtain rails, decorative lights)
- light bulbs, plugs, and fuses (unless fitted by the council)
- additional locks, spy-holes, or security chains
- dividing fencing and outhouses
Preparing for your repair
- Do not smoke or vape whilst the engineer or tradesperson is on site
- Keep pets in a separate room away from where the repairs will be carried out
- Ensure you have enough credit in your gas and/or electricity meters (if relevant)
- Make sure the area around the repair site is clear and accessible for our engineer or tradesperson
Failure to meet with these requirements may result in the engineer cancelling the planned work.
Report a new repair or make an enquiry about an ongoing repair
To report a new repair or enquire about an ongoing repair, visit our related content pages.