Housing repairs
Please note: due to significant damage to properties and infrastructure following the recent storm on Friday 24 January, we are currently focusing on critical emergencies where there is a danger to life or property.
If you reported a storm damage repair on Friday 24 January 2025 , please be aware the repairs teams are dealing with it and will be in contact with you direct with all relevant updates.
Thank you for your understanding and patience as we work to respond to these urgent repairs.
We're currently experiencing a high volume of repair requests, so responses may take longer than normal. We will contact you to arrange the repair or book an inspection as soon as possible.
Burst pipes and broken boilers
For more information on burst pipes and broken boilers, visit our Burst pipes and broken boilers page.
Dampness and condensation in your home
For more information on dampness and condensation, visit our dampness and condensation information page.
Tenant responsibility
Before reporting a repair, please refer to our Housing Repairs policy and the Tenants guide to repairs which details repairs that are the tenant's responsibility. Some of these include:
- decorating and minor plaster repairs
- damage caused by neglect or carelessness
- floor coverings (excluding floorboards and concrete)
- fixtures and fittings (e.g., curtain rails, decorative lights)
- light bulbs, plugs, and fuses (unless fitted by the council)
- additional locks, spy-holes, or security chains
- dividing fencing and outhouses
Preparing for your repair
- Do not smoke or vape whilst the engineer or tradesperson is on site
- Keep pets in a separate room away from where the repairs will be carried out
- Ensure you have enough credit in your gas and/or electricity meters (if relevant)
- Make sure the area around the repair site is clear and accessible for our engineer or tradesperson
Failure to meet with these requirements may result in the engineer cancelling the planned work.
Report a new repair or make an enquiry about an ongoing repair
To report a new repair or enquire about an ongoing repair, visit our related content pages.