Housing repairs

Report a new non-urgent/routine repair

If the repair is an emergency, (danger to life or property), visit our report an emergency repair page for details on how to report.

For an update on or to provide more information on a previously reported repair, visit our ongoing repairs/other repair enquiry page.

Tenant damage

You may be charged for repairs resulting from:

damage or misuse caused by you, your family, or visitors
gaining access and changing locks (e.g., lost keys)
replacing broken glass

This list includes common chargeable repairs but is not exhaustive.

Repair timescales

When you report a repair, we will tell you if an inspector needs to visit before any work begins. Appointments for inspections are within 5 working days, and repairs within 28 working days. However, due to high demand, there are currently delays.

We will contact you to arrange repairs or inspections as soon as possible.

Please be patient and avoid contacting us unless the repair becomes urgent.

Thank you for your understanding.

Preparing for your repair – this lets our engineers carry out the repair efficiently

Do not smoke or vape while the engineer or tradesperson is on site
Keep pets in a separate room away from where the repairs will be carried out
Ensure you have enough credit in your gas and/or electricity meters (if relevant)
Make sure the area around the repair site is clear and accessible for our engineer or tradesperson

Failure to meet with these requirements may result in the engineer or tradesperson cancelling the planned work.

Report a repair

Before reporting, select the relevant category below to ensure you provide the necessary information.

To report a repair, use the contact details on this page.

Plumbing

Includes repairs to sinks, taps, toilets, showers, baths, water tanks, pipes, and blocked drains.

Provide details like:

resealing of bath or shower
loose or damaged tiles
toilet not flushing or filling
leaking pipes, taps, or tanks

Electrical

Includes repairs to plug sockets, switches, lights, fans, smoke, and heat detectors.

Provide details like:

partial or no power
faulty or loose plug socket, light, or detector

Joinery

Includes repairs to doors, kitchen units, worktops, and windows.

Provide details like:

damaged or loose kitchen unit, door, or worktop
faulty or broken door handles
damaged kitchen floor
damaged or faulty window seal, catch, or handle allowing water or draughts

Structural

Includes repairs to the roof, ceiling, chimney, skylight, plaster, external path, balcony, and exterior walls.

Provide details like:

cracks or holes in plaster or roughcast
damaged, loose, or missing fascia boards, guttering, roof tiles, or chimney pots
damaged or uneven external path
loose or crumbling stairs or handrails

Door entry

Includes repairs to the door entry system and overhead door closer.

Provide details like:

rotten wooden door frame
faulty door entry system
broken glass in the door