Housing repairs

An emergency repair is when there's danger to life or property. Report it immediately using the contact details on this page. We ask that emergencies are reported by phone so we can ask specific questions about the situation and confirm access to the property. This ensures we can gather the necessary details and provide help quickly.

For heating or no-water repairs, make sure the area around the boiler, gas meter, and/or radiator is clear before our engineer attends.

Examples of emergency repairs include:

• smell of gas – phone 0800 111 999 (see information below)
• blocked drains, toilets, or sinks
• fire damage
• burst pipes or water leaks causing flooding
• dangerous electrical faults
• external doors/windows not locking
• smashed windows
• no heating or cold water
• no electrical supply
• lost or broken keys
• smoke or heat detector alarm ringing

What to do if you smell gas:

• phone National Gas Emergency immediately on 0800 111 999
• don't switch on or off any lights or electrical appliances
• put out cigarettes
• don't use matches or naked flame
• open windows and doors
• turn off your pilot light and main gas supply. (usually near the front door or outside)
• never try to fit or repair gas appliances yourself

Burst pipes and broken boilers

For more information on burst pipes and broken boilers, visit our Burst pipes and broken boilers page.