General privacy notice

Debt/benefit advice enquiry

We will use the information you give us to provide you with the service(s) you need and meet our contractual and legal responsibilities for assessing you for money/benefits advice.

We ask for your email address and/or phone number in case we need to contact you. If you give us your mobile phone number we may use this to call or text you.

We will ask you to provide us with your name, address, date of birth, gender, emergency contact details, GP contact details, medical conditions, additional support needs, religious needs, and ethnicity, employment information, financial information (income, benefits, expenses). We need this information to make sure the assessment takes account of all your circumstances.

As well as assessing your application we will use your information to:

assess your social care needs
protect vulnerable children, young people and adults
manage funding of services
support auditing and monitoring to do with regulatory duties
create statistical reports research
improve service delivery

Sometimes we have to use personal information to protect individuals from harm or injury, to help prevent and detect crime, to comply with legal orders, and to provide information because of a person's rights. We will only process personal information when it is lawful to do so.

Information sharing

We may share your information with the following when necessary:

NHS
Police Scotland
Department of Work and Pensions
Scottish Fire and Rescue
Care Inspectorate
Scottish Ambulance Service
Education Services
Office of the Public Guardian
Children’s Panel
Mental Welfare Commission
Scottish Children’s Reporter Administration
Scottish courts
Housing providers
Other council departments

Your rights

You have the right to ask us to

confirm that we are using personal information about you, detail what that information, to whom we have disclosed your information and a copy of the information that we have about you (The right of access)
correct any incorrect or misleading personal information that we have about you (The right to rectification)
stop using any or all of your personal information (The right to object)
to delete or destroy your personal information (The right to erasure) and
stop using your personal information until we can look into correcting your personal information or our justification for using your personal information or to stop us deleting your personal data where you need it in connection with any legal claims (the Right of Restriction) and
pass your personal information to someone else

For more information on how we use and handle your information and rights and how to exercise them or how to make a complaint you can ask for a copy of the council’s explanation from our Data Protection officer by emailing dp@southlanarkshire.gov.uk or see www.southlanarkshire.gov.uk/privacy