General privacy notice

Social work enquiries

We will use the information gathered on this form to process your social work enquiry. We will use your personal information to look into your circumstances to see if you have social care needs that are eligible for support and or signpost you to support.

We will ask you to provide us with your name, address, telephone details, email address, and details of your enquiry.

As well as assessing your application we will use your information to investigate, update and respond to your enquiry, support auditing and monitoring in accordance with regulatory duties, create statistical reports, and carry out research to improve service delivery.

It will sometimes be necessary to process personal information to protect individuals from harm or injury, to assist in the prevention and detection of a crime, to comply with legal orders, and to provide information in accordance with a person's rights. We will only process your personal information when it is lawful to do so.

Information sharing

Social care often involves multi-agency support. There are other agencies who we share your data with to action your enquiry, including:

NHS
Department of Works and Pension
Care Inspectorate
Education Services
Scottish Children’s Reporter Administration
Housing providers
Police Scotland
Scottish Fire and Rescue Service
Scottish Ambulance Service
Office of the Public Guardian
Mental Welfare Commission
Scottish Courts
Social Security Scotland
Other council services
Other agencies

We will only share this information when it is necessary to discharge our legal duties.

Your rights

You have the right to ask us to:

tell you that we are using personal information about you, tell you what that information is and who we have shared it with. You can also ask us for a copy of the information we have about you. This is called the right of access.
correct any wrong or misleading personal information that we have about you. This is called the right to rectification.
stop using any or all of your personal information. This is called the right to object.
delete or destroy your personal information under certain circumstances. This is called the right to erasure.
stop using your personal information until we can correct your personal information, give you our reasons for using your personal information or stop us from deleting your personal data if you need it in connection with any legal claims. This is called the right of restriction.
pass your personal information to someone else under certain circumstances. This is called the right to data portability.

For more information on your rights and how to exercise them or for information about how we manage your personal information, please contact the Data Protection Officer (details are below); and

If you have any queries or are unhappy about the way that we use your personal information or have responded to you in relation to any of your rights, you can contact the council’s Data Protection Officer.

For more information on how we use and handle your information and rights and how to exercise them or how to make a complaint, you can ask for a copy of the council’s explanation from our Data Protection Officer by emailing dp@southlanarkshire.gov.uk or see our general privacy notice.

Data Protection Officer

Administrative and Legal Services
Council Offices
Almada Street
Hamilton
ML3 0AA
Phone: 0303 123 1015
Email: dp@southlanarkshire.gov.uk

The Information Commissioner

You also have the right to complain to the Information Commissioner about the way we have handled your rights, to enquire about any exercise of those rights or to complain about the way that the council has dealt with your rights (or any other aspect of data protection law).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.

https://ico.org.uk/concerns/handling/