Housing and Technical Resources

Housing Services is responsible for providing a wide range of front-line housing services. We manage approximately 25,000 homes and also provide a range of services to the wider community. The main services are: Management of council housing stock and estates

• Allocation and letting empty houses
• Sheltered housing services
• Homelessness services and tenancy support
• Collection of rent and rent arrears
• Anti-social investigation services
• Community Wardens service
• Mediation service
• Care taking services in multi-storey flats
• Management of Gypsy Traveller sites

Services can be accessed through Housing Offices by phone or email.

In addition to our front line services, Housing services also has to meet a range of statutory, strategic and policy requirements including the delivery of key strategies and plans that help to shape the type of services provided. These include:

• Local Housing Strategy including Homelessness strategy
• Community Safety, Anti-Social behaviour and Tenant Participation strategies
• Service Plans to support the continuous improvement agenda
• Planning and delivery of new affordable housing and neighbourhood regeneration
• Planning to meet particular housing needs
• Policy development and review