Customer Involvement Strategy 2024-2029
| Title | Customer Involvement Strategy 2024-2029 |
|---|---|
| Council Resource | Housing and Technical |
| Aims and Objectives | The key aim of this strategy is to ensure extensive engagement with tenants and other customers to inform the important decisions taken across housing services. This reflects the principles of both the Community Empowerment (Scotland) Act 2015 and the National Standards for Community Engagement. To ensure customers are involved in important decisions, this strategy also reflects Housing to 2040, the long-term strategy for housing in Scotland. This strategy sets out a vision and a route-map to deliver 110,000 affordable homes by 2031/32, with at least 70% for social rent, improve tenants’ rights, deliver affordable warmth and zero emissions homes, and prevent and end homelessness for good. |
| Conclusion | The Housing Services Customer Involvement Strategy aims to ensure that customers are empowered and are able to influence how housing services are delivered. In addition to this there are clear links between effective customer involvement and improvements in customer satisfaction, value-for-money, performance and service delivery. The strategy aligns closely with other key strategies and policies including the Local Housing Strategy as well as the ambitions set out within the Council Plan. It is anticipated to have a positive impact on the lives of all customers, regardless of their characteristics, by ensuring that they are provided with a variety of opportunities to become involved in the delivery and development of their housing service. |
| Completion date | 1-2-24 |
| Contact Email address | equalities@southlanarkshire.gov.uk |
| Area | Council Wide |