Customer Involvement Strategy
| Status | Future |
|---|---|
| Consultation summary and background | Consultation with users of the service to gain feedback on the draft Customer Involvement Strategy |
| Why are we consulting? | In order to meet legislative requirements and gain feedback on the draft strategy we are consulting with service users. By undertaking this consultation we will improve both the making of the strategy and its implementation. We recognise that the best way to ensure that customers are involved in shaping our housing services is to work in partnership and build on existing relationships. This approach is also in line with the council values outlined in Connect 2022-2027: • focused on people and their needs • working with and respecting others • accountable, effective, efficient and transparent • ambitious, self-aware and improving • fair, open and sustainable |
| Who are we consulting | All residents, Businesses, Carers, Children, Citizens panel, Community groups/organisations, Elected members MPs/MSPs, E-panel, Ethnic minorities, Expert stakeholders, Faith groups, Gay, lesbian, bisexual, General public, Gypsies/travelers, Head teachers, Internet users, Men, Neighbouring Authorities, Non-users of services, Older people, Parents,carers, guardians, People with disabilities, Pupils, Service users, Staff/employees, Stakeholders, Students, Tenant representatives, Tenants, Visitors/tourists/ non-residents, Volunteered groups/organisations, Women and Young people |
| How will findings be used? | Feedback will be used to develop the draft strategy and to incorporate any improvements that feedback may inform. |
| Start date | 21/11/2023 |
| End date | 23/01/2024 |
| Results available | 23/01/2024 |
| Contact name | Jacqui Gray |
| Contact email | jacqui.gray@southlanarkshire.gov.uk |