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Operation of Box Office services

Operation of Box Office services | South Lanarkshire Council
TitleOperation of Box Office services
Council ResourceCommunity and Enterprise
Service AreaCommunity and Enterprise
Aims and Objectivesselling and purchasing of tickets for performances and other events via the Cultural Venues' booking system 'Patron Edge'
ConclusionDescription
To provide a box office function for anyone wishing to book tickets for performances and events in South Lanarkshire cultural performance venues.

Conclusion
The conclusion of this initial equality impact assessment is that there are not any significant adverse impacts on any part of the community covered by equalities legislation, or on community relations. The box office service allows members of the public to book tickets, in person or by telephone, for cultural performances and allows the council to accommodate special requirements, such as for people with mobility difficulties. Language line can also be used for non-English speaking patrons to assist in the purchasing process. Performance is monitored by use of customer satisfaction surveys and complaints received. This forms the basis of reported PIs and would highlight any adverse impact.

Completion date06/05/2008
Contact Email addressequalities@southlanarkshire.gov.uk
AreaCouncil Wide